We offer round-the-clock SHIPPING WORLDWIDE, with only few exclusions to specific herbs/countries you can see below*.

Your order will be sent either on the same day you made the purchase or, in case the order was placed later/PM in the day, we’ll ship on the next working day.

***DIRECT IRELAND DELIVERY

Our delivery to Ireland has not been re-established yet, but you can find and order our products directly from our partner in Ireland here.

EU DELIVERY TEMPORARILY DISCONTINUED:

Due to the internal customs procedures that affect the countries of EU at the moment, delivery to the European Union countries is temporarily discontinued. As soon as it is re-established, we will post a note here.

*SPECIFIC SHIPPING EXCLUSIONS:

Due to internal regulations of specific countries, we’re not able to ship the following herbs to these countries:

• Japan: Uva ursi, Arnica montana, Tribulus terrestris, Gentiana lutea, Inula helenium, Aesculus hippocastanum
• Brazil: Tribulus terrestris, Olea europaea, Capsicum
• Ireland: Tribulus terrestris, St John’s Wort
• Korea: Gymnema sylvestre
• Singapore: Chelidonium majus
• UK: Viscum album
• Israel: St John’s Wort

We ship our orders via our Local Post service, then a registered airmail takes over, and then the Local Post of the customer’s country.

You will either get the package delivered to your door (depending on your local Post’s procedures, the postman may call you before attempting the delivery) or you will get a paper notice in your mailbox, prompting you to go to your Post to pick up your package.

Please note that picking up the package is the customer’s responsibility. If the delivery has been attempted a few times, and you were not there to pick up the package, or did not see the paper notice in time, the Post may return the package to us. In this case, BalkanHerb is not responsible for the return shipping cost.

You’ll be provided with a tracking number on demand via email so you can track your order along the way. Due to our Post’s procedures, tracking is not automatic, but we’re working on introducing the automatic tracking number that will be updated in your order within your profile here on our website.

Europe: 5-7 working days

The rest of the World: ± 14 working days

THE PANDEMICS DELIVERY TIME: We ship your order soon upon your purchase and you’ll be notified about it. The delivery times depend on a specific country’s customs processing time and, due to the pandemics, may be longer. We strive to deliver worldwide to the best of our ability even in these challenging times and we thank you for your patience.

We do our best to fill orders on time. In case your order hasn’t been delivered in the estimated delivery times indicated above, please send us an email and we’ll help track it!

*Please note that during the global pandemic times, for the reasons outside of our control, there may be slight delays outside these time frames due to longer customs processing times.